FAQs

Is this actually different from a normal diffuser?

Yes. A normal diffuser holds a tank of water, mixes a few drops of oil into it and pushes out visible steam. The AuraStone has no tank. A bottle of oil screws straight in and the unit atomises it neat, so what goes into the air is fragrance rather than mostly water.

Why does it smell stronger than a water diffuser?

Because nothing is diluting it. A water diffuser spreads a few drops of oil across a full tank of water. The AuraStone uses the oil straight from the bottle.

Will it make my furniture damp?

No. The mist is dry. There is no steam and no condensation on the surfaces near it.

Do I have to clean it?

There is no tank to empty, dry or descale. To change scent you unscrew one bottle and screw the next one in, which takes about ten seconds.

How long does a bottle last?

It depends on the setting you choose. A shorter gap between bursts uses oil faster and gives a stronger scent. A longer gap makes each bottle go further.

Which room should I put it in?

Any room you spend time in: the entry, living room, bedroom, office or the car. Use a longer setting in a small room and a shorter one in a bigger open space.

Can I use my own oils?

Only if they are thin enough to atomise. Thick carrier blends made for water tanks will clog the nozzle. Our scent sets are made for waterless units.

How long does delivery take?

Orders leave the warehouse in 1 to 2 business days and arrive in 3 to 8 business days in total. Tracking is emailed to you as soon as the parcel ships, and you can follow it on our Track Your Order page.

What does shipping cost?

Standard shipping is free on every order. Express Insured Shipping is $4.99 at checkout and adds carrier insurance against loss or damage in transit.

What if I do not like it?

You have 60 days from delivery. Email info@vundel.com with your order number and we will send return instructions within one business day. The diffuser comes back in working order with all parts. Oils can only come back sealed, because an opened bottle cannot be resold.

It arrived damaged. Now what?

Send a photo with your order number to info@vundel.com and we replace it or refund you in full. You do not need to return a damaged item first.

How do I reach a person?

Email info@vundel.com. You get a reply within one business day, Monday to Friday.